VËLDOFF QUALITY & GUARANTEE

HOW MUCH IS SHIPPING?

We offer Free Shipping in North America. Shipping at a flat rate of $20 per order for Europe, Australia, and Asia.

WHEN WILL MY ORDER ARRIVE?

Orders are made-to-order and dispatched from our Pearl Studio based in Canada, and then delivered within 5-7 working days. Email us immediately for special requests: info@veldoff.com. 

There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time.

WILL I GET A TRACKING NUMBER?

An email will be sent once your order has been dispatched

If you do not receive one, please email info@veldoff.com

We cannot send to PO BOXES, please ensure a street address is supplied

WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that VËLDOFF does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. 

Since these fees are not computed nor applied to orders by VËLDOFF, please contact your local customs office to find out more information if you are unsure of the charges.

Canadian Orders: VËLDOFF is based in Ontario, Canada; Please note that 13% of taxes will be calculated and added to your order total before you checkout.

RETURNS & EXCHANGES 

Rest assured that VËLDOFF proudly guarantees the quality of all our products. Although due to the customization, we do not offer Returns or Refunds. Contact us if you have any questions or concerns and we will be happy to have an answer + solution for you. info@veldoff.com.